At Rtek, we take your privacy very seriously. This privacy policy explains how we collect, use, disclose and protect your information when you visit our website or use our services. This policy complies with the Privacy Protection Law, 5741-1981 and the Privacy Protection Regulations (Data Security), 5777-2017.

1. Definitions

"Personal information" - any information that identifies a particular person or through which that person can be identified, including name, ID number, address, phone number, email address, and any other information that allows a person to be identified.

"Database" - a collection of personal information stored on a computer or other computer system.

"Database owner" - Rtek, the company that manages the database.

2. What information do we collect?

2.1. Personal information you provide to us

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact form on the website
Sign up for our services
Request a quote or consultation
Subscribe to a newsletter or updates
Contact us by phone, email or through the website
Take part in surveys or promotions

This information may include:

First and last name
Phone number
Email address
Company and organization name
Office or business address
Additional contact details
Any other information you choose to share with us

2.2. Information collected automatically

When you visit our website, we automatically collect certain information about your device and your usage, including:

IP address and browser type
Operating system and device information
Pages you visited and time spent on them
Referring website addresses
Click patterns and feature usage
Technical information about your connection and device

3. How do we use the information?

We use the information we collect for the following purposes:

To provide, maintain and improve our services
To respond to your inquiries and provide technical support
To send updates and services (only with your explicit consent)
To process requests for quotes and consultations
To improve our website and services
To prevent fraud and protect our rights
To meet legal and statutory obligations
To analyze usage patterns and improve the experience

4. Sharing information with third parties

We may share your information in the following situations:

Service providers: with third-party service providers that perform services on our behalf (such as website hosting, email services, data analytics) - all of whom are obligated to keep the information confidential
Legal requirements: when required by law or court order, or to protect our rights and safety
With your explicit consent: when you have given us explicit permission to share the information
Business transactions: in the event of a merger, acquisition or sale of assets (subject to prior notice)

We do not sell your personal information to third parties.

5. Data security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction, in accordance with the Privacy Protection Regulations (Data Security), 5777-2017.

Our security measures include:

Encryption of information in transit and at rest
Access to information restricted to employees who need it
Ongoing monitoring of our systems
Regular backups of the information
Employee training on privacy protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data retention

We retain your personal information for as long as it is needed for the purposes set out in this policy, unless a longer retention period is required by law. When the information is no longer needed, we will securely delete or anonymize it.

7. Your rights under the Privacy Protection Law

Under the Privacy Protection Law, 5741-1981, you have the following rights:

Right of access: to request a copy of the personal information we hold about you
Right of correction: to request that inaccurate or incomplete information be corrected
Right of deletion: to request that your personal information be deleted (subject to legal limitations)
Objection to processing: to object to the processing of your information for marketing purposes
Withdrawal of consent: to withdraw your consent to the processing of your information at any time

To exercise your rights, please contact us using the details at the end of this policy. We will respond to your request within 30 days of receiving it.

8. Cookies and tracking technologies

We use cookies and similar tracking technologies to collect information about your browsing activity. Cookies help us improve the website, analyze usage patterns and provide a personalized experience.

The types of cookies we use:

Essential cookies: required for the basic operation of the website
Functional cookies: improve functionality and performance
Analytics cookies: help us understand how the website is used

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

9. Links to external websites

Our website may contain links to third-party websites. We are not responsible for the privacy policies of these external websites. We recommend that you review their privacy policies before providing any personal information.

10. Children's privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete the information.

11. Transfer of information abroad

Your information may be transferred to and processed in countries other than Israel. In such cases, we make sure that appropriate safeguards are in place to protect your information in accordance with this policy and Israeli law.

12. Changes to this policy

We may update this privacy policy from time to time. We will notify you of any change by posting the new policy on this page and updating the "Last updated" date. We recommend that you review this policy periodically.

If the changes are significant, we will send you an email notice or display a prominent notice on the website.

13. Database registration

Since Amendment No. 13 to the Privacy Protection Law, 5741-1981 came into force (August 14, 2025), the duty to register a database with the Privacy Protection Authority applies to public bodies and data brokers. If a registration or notification duty toward the Privacy Protection Authority applies to us under the law, we will comply with it. In any case, we comply with the data security obligations under the Privacy Protection Regulations (Data Security), 5777-2017.

14. Contact us

If you have any questions, requests or complaints about our privacy policy or about the information we hold about you, please contact us:

Email: privacy@rtek.co.il
Address: 159 Yigal Alon St., Tel Aviv, Tel Aviv District
Phone: +972-58-550-8080

We are committed to handling every inquiry within a reasonable time and to providing a detailed response to your requests.

15. Consent to this policy

By using our website and services, you agree to this privacy policy. If you do not agree to this policy, please do not use our website or services.

Legal note: This policy was written in accordance with Israeli privacy protection law. In case of any conflict between this policy and the law, the law prevails.

Privacy Policy