Frequently Asked Questions

Managed IT services are complete IT coverage for your business: managing computers and servers, cybersecurity, backups, ongoing support and preventive maintenance. Instead of calling a technician every time something breaks, you have a professional team that manages your IT on an ongoing basis and takes responsibility for it.

The service is designed for small and medium businesses with 3 or more computers: law firms, accounting firms, startups, insurance companies, real estate agencies and any business that values operational peace of mind and high IT availability.

No. We also work with businesses that have no on-premises server, including fully cloud-based solutions (Microsoft 365, Google Workspace, cloud backup and security). The service is tailored to your actual size and needs.

Most issues are resolved remotely and quickly. When needed, we come to your business in person. Every client gets clear response times, ticket documentation and professional answers - no chasing and no surprises.

In most cases you get an initial response within a short time. Critical issues receive high priority. Businesses with a service agreement enjoy fast, predefined response times.

In most cases, no. We believe in service that keeps clients because of its quality, not because they are locked in. We offer both monthly packages and prepaid hour bundles, depending on your needs.

We combine advanced antivirus, a firewall, ransomware protection, proper user permissions and ongoing monitoring. The goal is to reduce risk in advance - not just react after a disaster.

We set up automatic, encrypted and tested backups for files, computers and servers. Backups are stored outside your organization (offsite) and can be restored quickly in case of a failure, deletion or ransomware attack.

Yes. We work in line with requirements common among Israeli businesses, including law firms and accounting firms, and help implement password policies, permissions and user separation.

The price depends on the number of computers, the service level and your needs (security, backups, cloud). After a short review we can offer a tailored package - with no fine print.

An hour bundle suits businesses with occasional needs. A managed service suits businesses that want peace of mind, preventive maintenance and full responsibility - and prefer to know their monthly cost in advance.