What are your response times for support tickets?

Initial remote response shortly after the ticket is opened. Issues that bring work to a halt are handled with high priority. Complex issues are scheduled in coordination with the client.

Can I get both remote support and an on-site visit?

Yes. Most tickets are resolved remotely within minutes over a secure connection. When an on-site visit is needed (a hardware, network or installation issue), we come to the client's site within our service areas in central Israel.

What's included in a support hours bank, and when should I choose one?

A bank of hours is a package of prepaid support hours that lets you call for service at a preferred rate and with higher priority than pay-per-ticket service. It fits a business that needs support on and off but doesn't justify a full monthly retainer.

Are you available on Fridays and Saturdays, or only on weekdays?

Regular business hours are weekdays (Sunday-Thursday) 09:00-18:00. Clients on a retainer also get after-hours response for issues that bring work to a halt, subject to the terms of their agreement.

Which areas do you cover for on-site service?

We come on-site in Tel Aviv, Givatayim, Ramat Gan, Petah Tikva, Herzliya, Rishon LeZion, Yehud and Or Yehuda. Remote support is available nationwide.

Do you support Mac too, or only Windows?

We support both worlds: Windows, macOS, Linux, and mixed environments too. We also provide full support for peripheral equipment: network printers, scanners, VoIP telephony, and recording systems.

Tech Support for Businesses

Employees shouldn't waste time on computer problems. Professional tech support that solves issues fast, quietly, and without interrupting work

Tech Support You Can Rely On

Employees shouldn't waste time on computer problems. Good tech support solves issues fast, quietly, and without interrupting work.

We provide professional 24/7 tech support, available any time to solve any technical issue that comes up. Whether it's a computer fault, a network problem, or a question about software, we're here for you.

You run the business, we handle the IT. That way you can focus on what really matters: growing your business.

Our Types of Support

A complete package of professional tech support services

Remote Support for Employee Computers

Fast, efficient remote tech support. We connect to your computer remotely, see the problem exactly as you see it, and fix it without needing to come to the office.

Software and Hardware Troubleshooting

Professional handling of every kind of issue: from software that won't work, through hardware problems, to network faults. We identify the problem, fix it quickly, and make sure everything is back to working properly.

Help with Installations and Setup

Help installing new software, setting up new equipment, and adapting your systems to your specific needs. We help you get the most out of your technology.

Ongoing Support and Preventive Maintenance

We don't just fix problems, we prevent them too. Ongoing maintenance, regular updates, and continuous monitoring of your systems make sure everything runs smoothly and stably.

24/7 Support, Always Available

Technical problems can happen at any hour. That's why we're available 24 hours a day, 7 days a week. A professional team that responds quickly and solves any problem, even in the middle of the night.

Support in Hebrew with a Personal Touch

Tech support in Hebrew, with a personal, patient approach. We know every business is unique, so we tailor our support to your specific needs.

How Does Our Support Work?

A simple, efficient process for quickly solving any technical problem

Get in Touch

Fast Diagnosis

We diagnose the problem quickly, whether remotely or on-site. We understand exactly what needs to be fixed.

Immediate Fix

We solve the problem quickly and efficiently, make sure everything is back to working properly, and keep you updated at every step.

Response Times and Availability

Ongoing Support

Tech support available 24/7 for any problem or question. A professional team that responds quickly and solves any technical issue that comes up.

✓ 24/7 availability
✓ Average response time: under 15 minutes
✓ Support in Hebrew

Urgent Support

For urgent cases that affect your business operations, we provide immediate, high-priority support.

✓ Response time: under 5 minutes
✓ Immediate handling of critical problems
✓ Support all the way to a full resolution

Frequently Asked Questions About Tech Support

Answers to the most common questions about our support services

How long does it take to get a response to a support request?

We commit to an average response time of under 15 minutes for regular requests, and under 5 minutes for urgent cases. Most problems are solved shortly after you get in touch.

Is support available at night and on weekends?

Yes, our tech support is available 24 hours a day, 7 days a week, including nights, weekends and holidays. We're here for you any time.

How does remote support work?

We use advanced, secure remote support tools. You give us permission to connect to your computer, and we see the screen exactly as you see it. The session is safe and secure, and you can disconnect at any time.

What happens if the problem can't be solved remotely?

If the problem needs hands-on, on-site work, we'll come to you quickly. Most problems are solved remotely, but when needed, we're here for you on-site too.

Does support include help installing new software?

Yes, we provide full help installing new software, setting up new equipment, and adapting your systems to your needs. We help you get the most out of your technology.

How do I contact tech support?

You can contact us by phone, email, or through our ticketing system. All channels are available 24/7, and we'll respond quickly.

Ready for Professional Tech Support?

Let's talk about how we can help your business with professional, available tech support. Get in touch today.